Talent.com
Innovation & Growth Senior Director, Commerce Operations

Innovation & Growth Senior Director, Commerce Operations

TinuitiVictorville, CA, US
1 day ago
Job type
  • Full-time
Job description

Senior Director, Commerce Operations, Innovation & Growth

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

We'd love to hear from you if :

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As the Senior Director, Commerce Operations, Innovation & Growth you will be responsible for the following :

Strategic Growth & Business Development

  • Collaborate with Sales, Marketing, and Partnerships teams to develop strategic positioning and content that accelerates service adoption, including, but not limited to, industry opinions, topical one-sheeters, partner and vendor overviews, developing unique selling propositions of Tinuiti Commerce Operations, and external thought leadership multimedia content for our newsletter, webinars, blog et al.
  • Represent Commerce Operations in high value new business pitches and audits, providing expert-level solution support to drive client acquisition and expansion.
  • Support internal audit program with support of platform SME's and Delivery Leaders, to ensure that current clients are always on the cutting edge with fresh strategy perspective.

Platform + Service Growth

  • Partner with vertical leads (Softlines, Hardlines, CPG, Beauty) to deliver tailored operational strategies that reflect the nuances of each product category.
  • Guide client teams through complex issues such as item suppression, vendor negotiations, new product launches, and catalog troubleshooting with empathy and precision.
  • Build a high-touch service culture through close collaboration with media, creative, and strategy teams to align efforts across the full commerce journey.
  • Manage and strengthen retailer platform relationshipsespecially Amazonthrough strategic participation in Alphas / Betas, proactive promotion planning, and vendor collaboration.
  • Act as the escalation point and solution architect for operational issues across Vendor Central and Seller Central.
  • Stay informed of retail platform policy changes, ensuring compliance and driving knowledge dissemination across teams and clients.
  • Lead initiatives to optimize client storefronts, PDPs, and merchandising strategies, incorporating SEO, A+ content, Brand Store optimization, and back-end catalog integrity, evaluating and selecting vendor partnerships to provide best in class support.
  • Work closely with commerce media teams to align operational readiness guidelines with advertising and promotional planning.
  • Spearhead Walmart and TikTok Shop expansion in collaboration with the Media and Social Innovation & Growth Lead, Commerce, Shared Services, and platform SMEs
  • Operational Efficiency & Process Optimization

  • Oversee the end-to-end retail workflow structure from catalog setup to fulfillment optimization ensuring efficient, cost-effective delivery and strong compliance with platform requirements.
  • Architect and collaborate on operational strategies for inventory planning, order management, and profitability analysis to proactively solve challenges in retail execution, transitioning historical ways of working to re-imagined processes using 3rd party vendors and AI tools.
  • Standardize and implement operating procedures, leveraging automation and tech enablement to drive efficiencies and performance at scale, utilizing existing resources in the DOC and making recommendations for new partnerships and vendors.
  • Thought Leadership & Knowledge Sharing

  • Represent the company at industry events, conferences, and thought leadership panels to reinforce brand positioning.
  • Work cross-functionally with Solution Champions and Client Operations teams to refine processes and drive operational efficiency.
  • Lead and mentor teams in adopting and implementing strategies tailored to client needs.
  • Develop frameworks for innovation measurement, tracking adoption, impact, and effectiveness of new solutions.
  • Define and lead the long-term operational vision in alignment with Tinuiti's broader Connected Commerce strategy.
  • Serve as a strategic thought partner to executive leadership and client stakeholders, advising on business models (1P vs. 3P), profitability levers, and Amazon retail dynamics.
  • Support net-new brands and established sellers by crafting go-to-market operations strategies that are data-driven and scalable across verticals.
  • KPIs :

  • Achievement towards Commerce Operations revenue and active relationship volume goals
  • Opportunity win rate percentage for relevant service lines
  • Solution adoption rates and internal enablement effectiveness
  • Client success and performance improvements resulting from innovation strategies
  • Professional Qualifications :

  • 8+ years of experience in ecommerce or retail operations, including 3+ years in a senior leadership role.
  • Strong expertise in Amazon Retail (Vendor Central and Seller Central), marketplace strategy, and digital commerce operations.
  • Experience in working with cross-functional teams and client-facing programs.
  • Demonstrated ability to design and scale systems, processes, and workflows across a large portfolio of clients.
  • Data literacy and familiarity with retail analytics platforms, content tools, revenue recovery, PIM and order management systems like Pacvue, Skai, CommerceIQ, Merchant Spring, Carbon6, Dimetyd, Helium10, Keepa, Analytic Index, Stackline, Profitero (or internal proprietary tools of similar functionality)
  • Track record of serving as a SME with strong knowledge of best practices and industry developments
  • Proven ability to lead teams, influence stakeholders, and drive adoption of cutting-edge strategies.
  • Excellent communication skills and the ability to present complex ideas clearly and persuasively.
  • Competencies :

  • Inclusive collaborator : you are an active listener, advocate, influential communicator, and partner. You understand others' goals, objectives and challenges and work to successfully navigate them.
  • Strategic innovator : you counteract groupthink yet are skilled at gaining executive buy-in on strategic decisions. You analyze the effectiveness of the status quo and actively collaborate to improve it.
  • Inspiring leader : you drive the vision and strategy for your team and cross-functionally, break down barriers, and leverage deep domain expertise to coach your team in the right direction
  • RevShare Based : The hiring salary range for this role is ($150,000 - $170,000). We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. 8-5-101 et seq.

    FLSA Classification : Exempt

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Benefits :

  • Unlimited PTO : At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you're able to bring your best self to work. That's why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off.
  • Healthcare : Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
  • Create a job alert for this search

    Director Innovation • Victorville, CA, US

    Related jobs
    • Promoted
    BCBA - Up to 5K Sign on Bonus

    BCBA - Up to 5K Sign on Bonus

    Accel TherapiesPhelan, CA, US
    Full-time
    Arial, sans-serif;"> Clinical Supervisor (...Show moreLast updated: 30+ days ago
    • Promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPALake Los Angeles, California, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $1966.09 / Week

    Travel CT Tech - $1966.09 / Week

    Atlas MedStaffBarstow, CA, US
    Full-time
    Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Barstow, CA.Shift : 4x10 hr days Start Date : ASAP Duration : 12 weeks Pay : $1966. Atlas Medstaff is currently seek...Show moreLast updated: 1 day ago
    • Promoted
    Assistant Team Leader

    Assistant Team Leader

    Loop NeighborhoodBarstow, CA, US
    Full-time
    Loop Neighborhood Market is based in Union City, Calif.The company was founded in 1978 and develops real estate and owns and operates gas stations with convenience stores and car washes.Loop Neighb...Show moreLast updated: 30+ days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgePhelan, CA, US
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 2 days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataLake Los Angeles, CA, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 2 days ago
    • Promoted
    Senior Director, Product & Services Enablement Learning

    Senior Director, Product & Services Enablement Learning

    TekionVictorville, CA, US
    Full-time
    Senior Director, Product & Services Enablement Learning.Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fa...Show moreLast updated: 1 day ago
    • Promoted
    Fully Remote Survey Participant

    Fully Remote Survey Participant

    Prime InsightsLake Los Angeles, CA, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 2 days ago
    • Promoted
    Looking for the ultimate side hustle?

    Looking for the ultimate side hustle?

    Survey AuthorityLake Los Angeles, CA, US
    Full-time
    Earn cash by matching with real companies that pay you for your opinions.Show moreLast updated: 2 days ago
    • Promoted
    Director of Housekeeping, Tenaya Lodge at Yosemite

    Director of Housekeeping, Tenaya Lodge at Yosemite

    Delaware NorthBarstow, CA, US
    Full-time +1
    Delaware North Parks and Resorts is hiring a Director of Housekeeping to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. In this role, you will lead a housekeeping team in ensuri...Show moreLast updated: 10 days ago
    • Promoted
    From Hobby to Income : Turn Gaming into a Paying Side Hustle

    From Hobby to Income : Turn Gaming into a Paying Side Hustle

    Free Cash by AlmediaLake Los Angeles, CA, US
    Full-time
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show moreLast updated: 2 days ago
    • Promoted
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime InsightsBig Bear City, CA, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 2 days ago
    • Promoted
    Market Research Contributor

    Market Research Contributor

    Prime InsightsLake Los Angeles, CA, US
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 2 days ago
    • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionBoron, California, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Online Survey Participant

    Online Survey Participant

    Prime InsightsLake Los Angeles, CA, US
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 2 days ago
    • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionLytle Creek, California, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 22 days ago
    • Promoted
    Cross-Channel Growth Director (Retail Brand)

    Cross-Channel Growth Director (Retail Brand)

    Jump 450 MediaVictorville, CA, US
    Full-time
    Account Lead For Flagship Fashion Retail Client.Total Compensation Potential : Up to $145,000+ annually, including yearly bonuses. Average total compensation for this role is in the mid-six figures.R...Show moreLast updated: 1 day ago
    • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border ProtectionBoron, CA, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 2 days ago