Global Sales Engineering Manager
Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection.
Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future.
As a fast-growing tech company, we're looking for builders and innovatorspeople who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammatespeople who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture, and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge!
About the Opportunity
Figment is hiring a Global Sales Engineering Manager to lead our technical sales function across the Americas, EMEA, and APAC. You will own the operating model for how we discover, design, and deliver institutional staking solutions, uplevel the SE craft globally, and partner with Sales, Product, Partnerships, and Customer Success to drive win rates, accelerate time-to-delegation, and deliver an exceptional enterprise experience. This role is full-time and remote within the US, with access to offices in New York, Toronto, and London.
What You Will Do
- Lead and scale a high-performing global SE team
Hire, coach, and develop SEs across regions. Define coverage, specialization, and career paths.
Establish implementation plans, SLAs, and playbooks that create consistency while allowing regional nuance.Drive the sales engineering operating modelPartner with AEs to run discovery, solution design, security / compliance evaluations, and executive-friendly technical narratives.
Standardize PoC entry / exit criteria, success metrics, and handoffs to delivery and CS.Raise the bar on technical excellence and customer outcomesConduct world-class demos and deep product / protocol expertise across staking, validator ops, key management, custody, and Figment's API.
Serve as an executive point of escalation for complex evaluations and strategic accounts.Translate market feedback into roadmap and enablementSystematically capture client and partner feedback for Product and Partnerships.
Build and maintain reference architectures, playbooks, and reusable assets that improve deal velocity and win rate.Own evaluation programs, RFPs, and technical due diligenceOrchestrate cross-functional responses with Security, Legal, and Product.
Improve RFP / DDQ quality, turnaround times, and win rates with repeatable artifacts.Operate with dataInstrument KPIs such as win rate on SE-supported deals, PoC success and cycle time, RFP / DDQ turnaround, time to delegation, and SE utilization.
Forecast capacity, prioritize work, and report outcomes to GTM leadership.How You'll Make an Impact
Increase win rates and reduce time-to-delegation on SE-supported opportunitiesUplevel global quality of demos, discovery, technical narratives and documentationImprove predictability and throughput of PoCs, RFPs, and DDQsCapture market and partner signals that shape product roadmap and GTM strategyBuild reusable assets that compound learning and speed across regionsWhat You Bring to the Team
Extensive experience leading Sales Engineering, Solutions Architecture, or similar teams serving enterprise or institutional clientsStrong understanding of and passion for crypto and staking, including validator operations, protocol dynamics, and custody / HSM conceptsExperience using and building onchain products on at least one major protocol, such as Ethereum or SolanaProven ability to communicate complex technical topics to executives and non-technical stakeholdersTrack record building repeatable evaluation motions : discovery, PoC design, technical validation, and compliant handoffsSkill in developing SE talent, establishing operating mechanisms, and partnering cross-functionally with Sales, CS, Product, and PartnershipsProficient in at least one programming language, with practical JS scripting skills preferredTechnologies You and Your Team Will Use
Programming and scripting : JavaScript, plus Python or Go familiarity for toolingAPIs and testing : REST, Postman, CLISource control : Git, GitHub or GitLabCloud and containers : AWS or GCP basics, Docker for local repros and PoCsBlockchain and validator context : protocol SDKs and libraries, RPC endpoints, node / validator CLIs, key toolingSecurity and keys : HSM and custody platform concepts, KMS or Vault familiarityCollaboration and GTM : Salesforce, Notion, Jira, Slack, Zoom; diagramming tools such as Lucidchart or FigmaTeams You'll Collaborate With Most Often
Sales and Account Executives for deal strategy and executionProduct for roadmap feedback and solution designPartnerships for integrations and ecosystem-led opportunitiesCustomer Success for handoffs and early-life successWhy You Might Be Excited About Us
At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team :
100% remote-first environment. Our flagship office is in Toronto, Canada. We also have additional co-working spaces in New York, London, and Singapore. That means if you want to do your things in the office (if you're near one), at home, or a bit of both, it's up to you.4 weeks of PTO that kick in day one, with an additional 1 week of flex days.Extended company-paid health benefits that kick in day one.Best in class parental leave and flexible arrangements.A home office stipend to create a space that you enjoy working in.Monthly Wifi reimbursement.A yearly Learning & Development budget.401K (US) or RRSP match (Canada).Stock Options in the company.A competitive MBO bonus that will be discussed during your initial interview call.Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!Other Reasons You May Love Working at Figment
We are a team of under 200 members, which allows for an impactful contribution from day one.We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth.Our culture is one of honesty, professionalism, and risk taking in a high-growth environment.Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!).We are also extremely proud of ranking as one of the top Web3 employers by Talent Titans.Compensation
One of Figment
