Customer Service Associate - Customer Service Center - Frankfort, KY

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Customer Service Associate - Customer Service Center

#42-8416

Multiple Locations

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Location

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Market

Lexington

Work Hours per Week

40

Requirements

High school diploma or GED required.

Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.

Previous contact center experience preferred.

Previous sales experience preferred.

Job Description

This position works an alternate schedule

Schedule is 8am to 7pm, Friday through Monday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)

SUMMARY :

The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving customer requests related to bank products and services as well as contacting potential customers. Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support. Customer inquiries are expected to be responded to and resolved within established department service levels.

Customer Service Skills

• Willingness to provide a level of service, which will clearly differentiate us from our competitors.
• Able to build and retain customer relationships against competition.
• Accepts ownership of the customer request and follows it through to resolution.
• Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.
• Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

Interpersonal Skills

Technical Requirements

Other Requirements

Physical Demands

This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time / Part-Time

Full-time

Area of Interest

Customer Experience

All Locations

Uniontown, Ohio, United States

Ann Arbor, Michigan, United States

Bowie, Maryland, United States

Chattanooga, Tennessee, United States

Cincinnati, Ohio, United States

Independence, Ohio, United States

Columbus, Ohio, United States

Defiance, Ohio, United States

Fairmont, West Virginia, United States

Findlay, Ohio, United States

Fort Wayne, Indiana, United States

Frankfort, Kentucky, United States

Huntington, West Virginia, United States

Indianapolis, Indiana, United States

Ironton, Ohio, United States

New Albany, Indiana, United States

Franklin, Tennessee, United States

Parkersburg, West Virginia, United States

Pittsburgh, Pennsylvania, United States

Toledo, Ohio, United States

Wheeling, West Virginia, United States

Youngstown, Ohio, United States

Knoxville, Tennessee, United States

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