BPS Customer Service Coordinator - Hybrid

DESCRIPTION

Responsible for the Customer Service functions for all assigned lines.

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.

• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.

• Update order in order system as necessary.

• Review dashboard for alerts on a daily (hourly) basis.

• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.

• Escalate issues to Customer Service Specialist/Supervisor as needed ( bypass order validation).

• Perform resolution procedures outlined in static help file.

• Investigate rules engine failures and determine appropriate course of action.

• Escalate all unresolved rules engine issues to Customer Service Supervisor.

• Fill out rules engine request and submit to Customer Service Supervisor.

• Maintain client/customer criteria for handling orders.

• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.

• Responsible for filing documents according to Acosta policy.

• Maintain excellent working relationships with Customers, Clients and co-workers.

• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.

• Perform special assignments for the company and/or branch and/or department as needed.

• Meeting the physical requirements – listed below

• Other duties as assigned

QUALIFICATIONS

Education

• High School Diploma/GED

• Associate Degree

• Formal Customer Service Training Preferred.

Work Experience

• Two years of business process solutions, customer service, and/or administrative experience.

• One year of food broker experience preferred.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.

• Effectively communicate with others.

• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.

• Proficient in MS Office (Word, Excel, and Outlook).

• Proficient in data/order entry and software.

• Possess Becton System technical skills.

• Type a minimum of 60 wpm.

Physical

• Seeing

• Listening

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an