Manager, Technical Operations

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress.

IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience.

As part of our rapidly growing team, your contributions will directly impact our success.

Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward.

In return, you’ll find a place where your voice matters.

You’ll find a team who works hard and has fun.

And, if you’re like us, you’ll know you made a Smarter career choice.   Position Summary :

• The Manager of Technical Operations is a high-energy, coaching-focused role that inspires a collaborative, results-driven culture as well as an environment that allows individuals to thrive in their careers.
• This position leads and mentors a team of installation and service technicians in the field, managing day-to-day operations for the Technical Operations Team.
• The role includes providing strategies to improve end-user experience, assisting in the field when needed, handling escalations, and ensuring team goals are met.
• The position oversees team structure, resource needs, recruiting, hiring, training, development, and retention.
• The Manager serves as the key point of contact to senior leadership, employees, and other stakeholders regarding field operations and performance.
• This is an onsite position in Savannah, GA.
• All candidates must be local.

Essential Duties and Responsibilities :