Communications Specialist - PRN

Patient Access Communications Specialist PRN

Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.

Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.

Greet visitors in a professional and courteous manner.

Consistently ensure positive customer interactions :

Manages difficult or emotional individual situations

Responds promptly to individual needs

Responds to requests for service and assistance

Fulfills commitments to individuals

Requirements :

High school diploma or equivalent

One year customer service experience

Comfortable using common computer applications