Technical Support Specialist in Elsah

Title : Technical Support Specialist

Department / Location : IT Operations, Elsah, IL

Position Type : Full-time, 12-month

Summary

The Technical Support Specialist provides excellent customer service and support all aspects of network computing at Principia – desktops, laptops, network servers, phones, related software and network infrastructure. The individual in this post is a key team member and mentor, supportive of peers and the Principia Community. The Technical Support Specialist reports to the College Technology Director in Shared Services, on the College campus.

Who We Are

At our award-winning Early Childhood through grade 12 Principia School in St. Louis, Missouri, and top-ranked Principia College in Elsah, Illinois, Principia faculty and staff make up a close-knit community of educators, coaches, and professionals taking a distinct approach to education—blending academic excellence with Christian Science-based character education. Principia's team of over 500 employees supports not only Principia School and Principia College, but also a worldwide network of Alumni & Friends.

At Principia College, our globally-focused curriculum honors diverse perspectives and develops creative changemakers who use their academic skills for good in service to themselves, their communities, and the world. In-depth study meets real-world experience through study abroad programs, internships, capstone projects, and a robust slate of student activities, including a world-renowned mediation team, top-ranked solar car team, and the nation's oldest student-run public affairs conference.

Principia employees are part of an engaging academic community preparing students to be tomorrow's leaders, thinkers, and changemakers. We strive to create a collaborative and inclusive environment where everyone feels they belong and are valued.

Primary Responsibilities

• Works as a key player on the Technical Services team with a focus on shared services, striving to provide the best customer service possible regarding technical and network support
• Participates in accordance with the Service Management Methodology including :
• Help Desk phone coverage
• Actively using the Incident tracking system to record problems and resolutions
• Troubleshooting and resolving computer and network problems for assigned Incident tickets
• Participating in various ITIL areas including Change, Incident, and Problem Management as needed.
• Participates in network administration support - troubleshooting, resolution, and documentation - including demonstrated expertise in assigned areas such as : printer and server hardware, switches and ports, backups and retrieval, user account maintenance, malware protection, network performance and upgrades
• Assumes Lead Technician role of assigned projects as needed
• Trains other tech & student workers on hardware and software products and methods as needed
• Participates in the rotating after-hours coverage and Server Maintenance weekends
• Utilizes programming skills for website maintenance, PowerShell scripts, log processing

Core Competencies

Minimum Qualifications

The statements above describe the general nature and level of work but are not a complete list of responsibilities and are subject to change at the discretion of Principia.

Compensation and Benefits

We offer a competitive starting salary range for this position : $27.36 - $31.83 hourly , commensurate with experience and qualifications.

In addition to salary, our comprehensive total rewards package includes :

Equal Opportunity

Principia, a mission-driven institution, believes every person has the right to an equitable and respectful educational environment and workplace. Principia does not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability, or veteran status, or any other characteristic protected by law.

In hiring, admissions, and related decisions, Principia— as an institution with a mission—gives preference, where appropriate, to Christian Scientists.

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