Operations Business Analyst (Salesforce)

JOB DESCRIPTION :

• The Operations Business Analyst role helps deliver business focused Salesforce.com and other process solutions by partnering with key customers, subject matter authorities, and users to understand their needs, goals, and aspirations.
• The Operations Business Analyst will elicit business requirements and translate them into information the project team can use to design and develop process improvements and solutions. The Operations Business Analyst will use their knowledge of the business and Salesforce.com to recommend additional improvements that would be beneficial to the customer.
• The ability to build excellent relationships is a key trait for an Operations Business Analyst as they are the conduit between the business and the project team.
• They will help the project team understand what the business needs and why it is important while helping the business also understand system capabilities and how it can be used to help achieve their vision.

RESPONSIBILITIES :

QUALIFICATIONS :

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