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Retail Training Manager
Retail Training ManagerAcosta • Lewisville, TX, US
Retail Training Manager

Retail Training Manager

Acosta • Lewisville, TX, US
23 hours ago
Job type
  • Full-time
Job description

Retail Training Manager

As a Retail Training Manager, you'll lead a high-performing team of Field Merchandiser Trainers driving excellence in training delivery, brand representation, and retail execution. This role is primarily focused on coaching, directing, and overseeing the trainers to ensure consistent, effective facilitation of both virtual and in-person training sessions. The Training Manager will also drive alignment with business objectives by monitoring training impact, analyzing ROI, and continuously improving training delivery through data-driven insights. This role is ideal for a hands-on leader passionate about developing talent and elevating retail standards.

Responsibilities include :

  • Leading and mentoring a team of Retail Training Specialists, ensuring alignment with company goals and consistent execution across locations.
  • Designing and implementing training strategies that enhance product knowledge, merchandising standards, and customer engagement.
  • Coordinating training schedules, resources, and logistics to ensure timely and effective program delivery.
  • Monitoring trainer performance and providing regular feedback and coaching to enhance facilitation skills and learner engagement.
  • Partnering with key business stakeholders to assess training needs, identify performance gaps, and prioritize development initiatives.
  • Conducting regular coaching sessions, performance reviews, and career development conversations to foster team growth.
  • Monitoring training effectiveness using performance metrics, participant feedback, and field observations.
  • Innovating training methods and content by leveraging technology and industry best practices.
  • Acting as a key liaison between field teams, corporate training, and cross-functional stakeholders to ensure seamless communication and collaboration.
  • Staying current with retail trends, compliance standards, and training innovations to keep programs relevant and impactful.

Qualifications :

  • Education & Experience : High School Diploma or GED required; Associate degree preferred. 1+ years of retail and supervisory experience required. Minimum of 2 years of industry experience in retail, sales, customer service, or merchandising. Prior experience managing or coaching teams in a retail environment is highly desirable.
  • Skills & Abilities : Proven leadership and decision-making skills with the ability to motivate and guide a team. Strong interpersonal and communication skillsable to engage effectively with team members, clients, and cross-functional partners. Highly organized with excellent time management and attention to detail. Self-starter with a flexible, agile mindset and a passion for continuous improvement. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable working in web-based applications and email platforms. Ability to assess training needs, identify performance gaps, and implement effective development strategies.
  • Technical & Physical Requirements : Valid driver's license and reliable transportation; must be able to drive for extended periods. Ability to lift and carry up to 40 pounds (e.g., product cases, shelving, displays). Comfortable working in cold environments such as refrigerated or freezer sections of retail stores. Capable of operating tools and equipment including computers, smartphones, hand tools, and pallet jacks. Must be able to climb and stand on step stools or ladders as needed.

    • About Us : Acosta, and its subsidiaries, is an Equal Opportunity Employer.

    Job Category : Retail

    Position Type : Full time

    Business Unit : Sales

    Salary Range : $67,600.00 - $75,000.00

    Company : Acosta Employee Holdco LLC

    Req ID : 15476

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