Customer Service Representative

Job Description

Job Description

Salary : $25.20 per hour Starting

CandLaclede Electric Cooperative has an immediate opening for a full-time Customer Service Representative in our Waynesville office. Are you passionate about delivering top-notch service with a side of professionalism and a sprinkle of empathy? Do you enjoy helping people, solving problems, and making someones day a little easier? Then we want you on our team!

As a Customer Service Representative, you'll be on the front lines of our member experience, acting as a liaison between Laclede Electric and the community we proudly serve. This role is more than just answering phonesit's about building relationships, upholding trust, and ensuring our members feel supported, informed, and valued.

What you can expect :

• Handle service requests (new contracts, transfers, disconnections, etc.) and assist members with payment via phone, in person, or computer
• Process payments, deposits, memberships, and construction aid charges
• Monitor and manage delinquent accounts, payment arrangements, and refunds
• Research unpaid bills and process billing adjustments
• Educate members on budget billing and energy efficiency
• Take outage calls, input data, and ensure timely follow-up
• Issue and monitor service orders for AMI meter readings
• Review pre-bill reports and meter readings for accuracy
• Assist with cashier duties, mail processing, archiving, and banking runs as needed

What were looking for :

Skills & Abilities

Education & Experience

Physical & Other Requirements

Candidates should also complete pre-employment assessments using the Wonderlic testing system here.