Senior Analyst, Business Systems

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesses, and our colleagues achieve their financial goals

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

At Webster Bank, our financial intermediation activities are organized broadly around three distinct lines of business : the Consumer Bank, the Commercial Bank, and HSA Bank. This position will be aligned with the Commercial Bank , reporting into the Platforms and Solutions team within the Commercial Administration organization.

The Webster Commercial Bank is seeking a skilled and experienced Salesforce Analyst to support and enhance our Salesforce platform across the Commercial Banking division. This role will be instrumental in optimizing client relationship management, streamlining sales and service processes, and enabling data-driven decision-making.

Responsibilities

• Serve as the primary Salesforce analyst for Commercial Banking, supporting user needs across sales, relationship management, and operations.
• Collaborate with stakeholders to gather business requirements and translate them into scalable Salesforce solutions.
• Design, configure, and maintain Salesforce objects, workflows, reports, dashboards, and automation tools.
• Ensure data integrity and compliance with banking regulations and internal governance standards.
• Partner with IT and third-party vendors to manage integrations between Salesforce and other banking systems (e.g., loan origination, pricing tools).
• Provide training and support to end-users, driving adoption and best practices.
• Monitor system performance and proactively identify opportunities for improvement.
• Develop UAT test plans, scenarios, and test cases to cover intended functionality and workflows and assist end users in UAT completion to ensure functionality meets standards.
• Formulate and maintain Salesforce solution documentation.
• Assist in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.

Education, Skills & Requirements

The estimated salary range for this position is $96,000 USD to $110,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.