Client Success Coordinator (Veterinary Technician)

Client Success Coordinator (CSC)

Location : Brockton, MA

Why Join Us

At JM Pet Resort and Veterinary Clinic, you'll be part of a supportive, collaborative team that values both pets and people. We offer opportunities to grow, make a difference in the lives of animals, and help clients feel confident in their pets' care.

About the Role

Are you passionate about animals, client education, and building strong relationships? As a Client Success Coordinator (CSC) , you'll be the bridge between our clients and veterinary team—helping ensure pets receive the highest level of care. You'll play a key role in supporting doctors, educating pet owners, and guiding our Client Service Representative team, all while fostering a culture of compassion and preventative care.

What You'll Do

• Educate clients on preventative care and wellness services
• Act as a liaison between clients and doctors for treatment recommendations
• Communicate lab and diagnostic results
• Support and mentor the Client Service Representative team
• Assist with surgical scheduling, paperwork, and client communication
• Follow up on prescriptions, reminders, and urgent care referrals
• Ensure medical compliance by supporting doctors and technicians

What We're Looking For

2–3 years of Veterinary Technician experience preferred

Strong client communication and relationship-building skills

Highly organized, adaptable, and comfortable in a fast-paced clinic

Passionate about animal welfare and preventative medicine

Education : High School Diploma (or equivalent) required

Physical Requirements : Ability to lift up to 50 lbs; comfortable working with animals of all sizes

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Work Location : In person