Customer Service Representative – Remote

About This Position We are looking for committed individuals to join our team and assist union members who request information about their coverage and available programs. This role involves consistent communication, scheduling appointments, running virtual meetings, and helping families understand the options that best fit their needs. Position Overview You will be responsible for speaking with union members who have asked to be contacted, managing both inbound and outbound calls, organizing and conducting online appointments, offering clear explanations during presentations, completing digital paperwork, ensuring accuracy in all submitted documents, and participating in ongoing training as you advance. What We Offer Weekly advances and performance bonuses Long-term growth and promotion opportunities Flexible scheduling Work-from-home arrangement Residual income opportunities Full health benefits Personalized 1-on-1 training and ongoing support Comprehensive benefits package Main Responsibilities Manage inbound and outbound calls with union members Schedule and confirm appointments for individuals requesting information Host virtual meetings to explain available program options Assist clients with completing online applications Track and report daily activity metrics Take part in optional training and development sessions Complete follow-up tasks required by underwriting Required Qualifications Strong communication and interpersonal skills Solid time management and organizational abilities Must be 18 years of age or older High school diploma or equivalent (further education is an asset) Customer service or retail experience is beneficial but not mandatory