Desktop Support - Fort Lauderdale FL - 66724

Desktop Support - Fort Lauderdale FL

We have an immediate long-term opportunity with one of our prime clients for a position of Desktop Support Technician to work at Fort Lauderdale FL (onsite).

IT Support Analyst Global IT Field Operations

We are looking for an experienced and motivated IT Support Analyst to join our Global IT Field Operations Team. In this role, you will support users onsite in our FTL office as well as remotely across the globe. You will troubleshoot and resolve technical issues, support hardware and software environments, assist with onboarding activities, and work with the latest customer products and collaboration tools.

Responsibilities

Provide onsite IT support for our FTL office and remote support to employees worldwide.

Maintain and support audio / video systems in conference rooms.

Provide regular reports to management on onsite support activities, incident status, and pending tasks.

Participate in global IT and security-related projects.

Coordinate escalations with Level 3 support teams, engineering, and other stakeholders.

Onboard new hires by setting up required systems and ensuring productivity from day one.

Reimage and install software on newly acquired Windows and Mac devices.

Perform system administrator tasks using Active Directory, PowerShell, and Exchange Management tools.

Basic Qualifications

Proven troubleshooting experience across Windows, macOS, networking, virtualization, security, AV systems, and hardware asset management.

Strong problem-solving, analytical, and communication skills.

Good understanding of major operating systems, Active Directory, and networking concepts.

Knowledge of OS imaging technologies.

Basic understanding of telephony components.

Hands-on experience troubleshooting hardware and software.

• ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2

For immediate consideration, please contact :

R Akhilesh

PRIMUS Global Services

Phone : (972) 945-5697

Email : jobs@primusglobal.com