Customer Support Engineer

Job Description

Job Description

Roles and Responsibilities Summary :

The Failure Analysis Report (FAR) requirements are flowed down to Parker from Executive Aviation Company (Customer) via Purchase Order (PO), and 100% of all Parker component removals that Customer suspected to be the cause of the aircraft level failure are received with a FAR requirement on the PO.

The major role and responsibility are to create and submit FARs via Seller Engineering Memo (SEM) to Customer for the Parker manufactured electronic units / controllers / components. The purpose of the FAR is to correlate the Parker findings to the aircraft level failure mode / interface among components in the specific Flight Control system and determine if there are any failure trends that may require corrective action. To correlate the Parker findings to the aircraft level failure mode, the individual needs to have full knowledge of electrical and electronic subcomponents (BSE Electrical or Electronic is required) and understand basic knowledge of hydraulic operation, EHSV operational basics, and aircraft system architectures. Systems training will be acquired via on job training.

Currently there are many open FARs and an average of 19 new / inducted FAR investigations received monthly.

Scope of Work : The individual will need to :

• Open Box Troubleshooting : ability to observe and test circuit boards to identify portions that are not functioning as intended
• Run thermal and vibration testing with electronic units with oscilloscope monitoring on targeted data lines
• Write and submit Engineering Investigation Reports / FAR’s to Customer via SEM
• Learn how and test for known issues with the existing product lines
• Develop troubleshooting tests for emerging issues with new and existing product lines
• Interface with the Project Engineer to support technical meetings with customer and to prioritize FARs on units that are needed to prevent AOG (Aircraft on Ground) situations
• Interface with OEM and Customer engineers to technically discuss findings and status of investigations
• Access repair shop data and interpret the test findings and failure observations noted on the database and on the test data sheets.
• Interface with the Materials and Processes lab to submit lab evaluation requests and interpret the findings to the hydraulic component level findings.
• Collect, organize, and interpret all Parker component test results, failure observations. SIL (System Integration Lab) testing, engineering directed testing, and lab analysis.
• Provide engineering directed test and inspection instructions in the repair station database to the assembly and test technicians in both Ogden and Dublin to collect additional evidence and / or data to support the discovery phase of the investigation.
• Generate FARs per the customer approved format to present and correlate the findings to the aircraft level fault.
• Determine if the failure mode is atypical and may need trend monitoring.
• Work is to be performed in the Customer Support Engineering office in Irvine, CA
• Business travel may be required when interfacing with Savannah, Ogden or Dublin engineers / repair stations. Length of travel may be up to 5 days in duration