Production Support Analyst II

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Production Support Analyst II will serve as a third-level application support personnel in a matrixed team. The incumbent will help support a complex IT environment, which includes SaaS and OnPrem implementation of various products related to the financial and banking environment.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Job Responsibilities :

• Perform troubleshooting and incident response within the IT production environment to ensure system stability and performance.
• Work on ticketing queues and resolve incidents, issues, and problems as they are logged with technical expertise and by referring to Playbooks and runbooks.
• Operate within ITIL frameworks, demonstrating sound judgment in assessing impacts, coordinating responses, and documenting event timelines for post-mortem and root cause analysis (RCA) reports.
• Perform infrastructure / application monitoring and health checks to minimize service disruptions and impact on end users.
• Investigate, communicate, and resolve moderate to complex technical issues related to application deployment, break-fix, and performance infrastructure dependencies
• Facilitate and manage major incident calls, bringing together internal teams and external vendors to ensure timely resolution.
• Create and maintain comprehensive documentation including templates, playbooks, runbooks and troubleshooting procedures.
• Build reports from CMDB data on Excel or Power BI
• Write small batch scripts to automate log collection and support daily operational tasks.

Minimum Qualifications :

Salary Range :

$75,502.00 - $124,039.00

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit

https : / / www.wsfsbank.com / about / careers /

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

careers@wsfsbank.com

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.