Revenue Collections Officer / Senior Revenue Collections Officer - Licensing Assignment

Revenue Collections Officer

The current vacancies are in the Licensing Assignment and Credit Services Assignment, which will be filled at either the Revenue Collections Officer level or Senior Revenue Collections Officer level; however, this recruitment will also be used to establish a Citywide list to fill possible future vacancies. Revenue Collections Officer ($53,378.00 -$76,472.86) The Revenue Collections Officer works under general supervision to perform telephone collection, field collection, and clerical support work in the collection of delinquent accounts, fees, assessments, and various tax revenues owed the City. Investigates businesses for licensing compliance. This class performs related duties as required. An employee in this class performs collection work involving monitoring of delinquent taxpayers. Work primarily involves utilizing telephone collection procedures to obtain past due revenue for license fees special assessments, and incidental duties for collection of delinquent accounts ($500+) and taxes. In addition, the Revenue Collections Officer ensures new businesses meet City licensing requirements, and periodically checks existing businesses to verify compliance with the City's zoning and licensing requirements. The public contact component of the work is extremely sensitive as considerable care and diplomacy must be exercised to prevent tense, uncomfortable situations involving collection of City revenue. An employee in this class should be familiar with telephone collections techniques and have a general knowledge of City codes and ordinances dealing with the reporting and payment of sales tax, as well as licensing fees and special assessments. In addition, the incumbent must be familiar with terminology associated with accounting and general business practices in order to instruct taxpayers in the proper completion of forms. This class is expected to exercise initiative and independence in setting work priorities and completing assignments. The Revenue Collections Officer is distinguished from the Senior Revenue Collections Officer class by the latter's responsibility for handling more complex delinquent accounts and tax collection work including confrontational field collection work, computing tax liability, researching business financial records, making recommendations regarding sales tax payment agreements, and filing City Sales Tax Liens. Supervision is received from the Revenue Collections Supervisor, who evaluates work through conferences, meetings, and results achieved. This class is FLSA nonexempt.

Qualifications & Requirements

Employee Values : All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity. Minimum Qualifications Required : Any combination of training, education, and experience equivalent to graduation from high school or GED, supplemented by college coursework in Accounting, Business Administration, or a related field. Considerable (3 - 5 years) progressively responsible experience in a business office environment involving heavy public contact and dealing with monies. Special Requirements. Must possess a valid Class D Arizona Driver's License by hire or promotion date. Use of a personal vehicle to conduct City business. Preferred / Desirable Qualifications. Customer service and / or collections experience is highly desirable.

Link to Job Description

Revenue Collections Officer https : / / apps.mesaaz.gov / JobDescriptions / Documents / JobDescriptions / cs3906.pdf (Download PDF reader) Senior Revenue Collections Officer http : / / apps.mesaaz.gov / jobdescriptions / Documents / JobDescriptions / cs4251.pdf (Download PDF reader)