Investigative Officer 1 / Investigative Officer Trainee (NY HELPS), WCB Item #3821

Investigative Officer

Under the direction of the Senior Inv. Grade 20, within the Compliance and Litigation, Employer Compliance and Enforcement. Specific duties include, but are not limited to :

• Visit individuals, businesses, and agencies to gain information and documentation, and to secure employer cooperation and compliance.
• Demonstrate mastery of relevant information technology, including the Investigator Mobile Application, IC2, CIS, and insurance compliance investigation maintenance.
• Proper use of board-issued equipment, such as iPad and iPhone, as designated in enforcement procedures and manuals.
• Make phone calls, emails, faxes, and various forms of written correspondence to gain / report information. Complete a minimum of three full field days per week.
• Write clear, concise, factual reports.
• Serve all legal documents including stop-work orders and subpoenas timely.
• Answer routine questions from the public politely and professionally.
• Complete investigations and corresponding reports on time.
• Pro-active investigation of suspected non-compliance and quick / decisive response to perceived problems.
• Maintain good working relationships with supervisor and co-workers. Reports difficulties with specific assignments to supervisor and immediately supports other team members to maximize unit effectiveness.
• Keeping up a professional attitude and appearance at all times.
• Maintain accurate records of activity using the Investigator Mobile Application and IC2. Safeguard the confidentiality of records, procedures, and persons.
• Exercise good judgment when : preserving safety; judging feasibility / predicting likely outcome of contemplated actions; refining and improving investigative techniques.
• Attend all agency / unit-required meetings and training sessions.
• Timely completion of all mandatory SLMS training classes.
• Approximately 60% travel may be required.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Appointment title will be dependent upon qualifications of the candidate selected. Candidates may be required to serve a one-year traineeship that leads to the SG-16 position. The traineeship would include the SG-13 Trainee position. After successful completion of the one-year traineeship the incumbent will advance to the SG-16 level.

NON-COMPETITIVE MINIMUM QUALIFICATIONS :

COMPETITIVE MINIMUM QUALIFICATIONS :

Please Note : This position requires both in-office and remote work. A hybrid telecommuting schedule can be discussed with the hiring manager during the interview. We offer a work-life balance and a generous benefits package, worth 65% of salary, including :

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

The Workers' Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are