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National Account Manager - Remote

National Account Manager - Remote

Leedsworld IncNew Kensington, PA, US
12 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

Job Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

  • Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
  • Flexible scheduling
  • 401k Matching
  • Generous Paid Time Off and Holidays
  • PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

  • We value our employee’s contributions in a collaborative and inclusive work environment
  • Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
  • As the industry leader for environmental responsibility, sustainability is the key to every decision we make
  • We invest heavily in modernization, operating more efficiently with cutting edge digital technology

    • Our Values

  • Delight Customers : Treat our customers the way you’d like to be treated.
  • Think Team : Work together to get the job done. Be inclusive and collaborative.
  • Own It : Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
  • Work Smart : Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
  • Say It Like It Is : Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

    • Our Businesses

    Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

    The Position

    The National Account Manager (NAM) plays a key role in driving growth and strengthening relationships with some of PCNA’s largest and most strategic customers. Managing a select portfolio of three to five major accounts, the NAM leads the planning and execution of strategies that align with customer goals and PCNA’s broader business objectives. This includes achieving sales targets, expanding relationships across multiple locations, and ensuring that every interaction reflects PCNA’s commitment to exceptional service and partnership. The NAM represents the full range of PCNA’s products and decoration services, serving as the primary point of contact at the headquarters and key buying locations of assigned customers. They work closely with Field Sales Managers, internal Account Managers, and cross-functional partners to coordinate efforts, streamline communication, and deliver consistent value across all touchpoints. Success in this role requires a strong sense of ownership, urgency, and accountability — driving results through collaboration, high standards, and a shared commitment to PCNA’s success.

    Job Responsibilities :

  • Build and maintain productive, professional relationships with key stakeholders in assigned customer accounts at both the management and account executive levels.
  • Coordinate the involvement of internal partners — including Field Sales, Support Services, and Management — to meet account performance objectives and exceed customer expectations.
  • Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
  • Lead a joint company–strategic account planning process to define mutual performance objectives, financial targets, and key milestones for one- and three-year horizons.
  • Continuously assess, clarify, and validate customer needs to ensure alignment with PCNA’s capabilities and strategic goals.
  • Drive solution development efforts that best address customer requirements, ensuring effective collaboration and alignment across all relevant teams.
  • Identify and prioritize opportunities within assigned accounts, distinguishing high-value investments from those with limited return potential.
  • Plan, coordinate, and attend trade shows or customer events to strengthen relationships, showcase capabilities, and identify new business opportunities.

    • Accountability and Performance Measures :

  • Achieves assigned sales quotas within designated national accounts.
  • Meets established expectations for account profitability.
  • Delivers on strategic customer objectives as defined by company management.
  • Develops and maintains strategic customer account plans that meet company standards.
  • Sustains high levels of customer satisfaction in alignment with company benchmarks.

    • Skills and Knowledge :

  • Results Orientation : Proven track record in creating and executing strategic sales plans while adapting to changing circumstances and priorities.
  • Strategic and Analytical Thinking : Strong analytical and deductive reasoning skills with the ability to balance day-to-day execution and big-picture priorities.
  • Adaptability : Comfortable navigating change and ambiguity while maintaining focus and organization in a dynamic, high-volume environment.
  • Initiative and Agility : Self-starter who anticipates challenges, acts with urgency, and generates creative, practical solutions to complex problems.
  • Relationship Building : Skilled in developing strong, trust-based relationships across all levels to influence outcomes and achieve shared goals.
  • Communication : Confident, persuasive communicator with strong verbal and written skills and the ability to balance customer needs with business objectives.
  • Customer Focus : Deep commitment to understanding customer needs and delivering exceptional experiences that strengthen long-term partnerships.
  • Technical Proficiency : Strong computer skills with practical experience in Microsoft Outlook, Word, and Excel; comfortable learning new systems and tools.

    • Minimum Qualifications :

  • Bachelor’s degree in business or related field preferred, HS diploma or equivalent required.
  • 5 years of field sales experience in a business-to-business environment required
  • Prior promotional products industry experience highly preferred
  • A minimum of 50% travel is required
  • A valid driver’s license

    • Residency Requirements

    Must be located in one of the following states : California, Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah.

    Together We Inspire Pride

    We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

    PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

    Fraud Disclaimer :

    PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and / or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

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