Customer Service Representative

Job Description

Job Description

Salary : $12.00 / hr

Summary of Position

Position : Full-Time

Provide a wide range of customer services via inbound calls, direct emails.

Interact with customers, dealers, distributors, sales teams, service center and other departments

to resolve issues, inquiries, complaints, repairs, and provide technical assistance.

Responsibilities

Enters Federal Firearms Licenses (FFLs) into the system

Verifies dealer licenses with EZ-Check (ATF website) all accurate information on FFL forms

Files / labels all FFL's in the system

Facilitate helpdesk and support requests from customers

Verifies tracking numbers for customer shipments

Send company catalogues, swag, and manuals to customers

Responds to distributors, dealers, sales team and customers' inquiries.

Resolve general complaints

Provide shipping labels for firea rms, parts, magazines, and ammunition for repairs, refunds,

and replacements.

Provide technical assistance and issue resolutions (ammo, parts, firearms, etc.)

Invoic ing (parts, magazines, firearms)

Manages large amounts of incoming emails and tickets

Handle warranty claims

Providing documentation and information to service centers and others regarding

inventories, parts, magazines, and firearm s.

Check Google Sheets (customers issues) for priority customer issues.

Check Google Sheets (FFL request) for expired FFLs and request copies.

Verifies and update accounts.

Follow up with emails, google sheets, tickets, service cente r, etc ..

Performs other duties and tasks that may be assigned

Qualifications & Knowledge Requirements

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. These requirements listed below are representative of the knowledge, skill, and / or

ability required . Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions.

Preferred firearms experience and / or knowledge

Strong organizational skills and ability to work independently

Ability to deal with customers via emails and resolve issues

Must be able to multi-task

Excellent attention to detail

Ability to prioritize workload and handle multiple assignments in a timely manner

Computer skills

Must be able to pass a pre-employment drug test

Must be able to pass a pre-employment background check