Sr Business Analyst - Velocity Black - AI / ML (Remote - Eligible)

Sr Business Analyst - Velocity Black - AI / ML (Remote - Eligible)

Velocity Black by Capital One provides digital concierge services to its members to help them fulfill their dreams, from instant book reservations at the hottest restaurants or full blown itineraries for their bucket list trips. To do so, Velocity Black harnesses the power of expert agents with 24 / 7 chat support, artificial intelligence, exclusive inventory, and inspiring content and interfaces to provide an unparalleled member experience. It's concierge, reimagined for the digital age. This is your opportunity to join Velocity Black in the AI / ML team, helping to support our tech and product partners in launching exciting new AI agent assist tools, ML personalization models, and more!

Our mission is to enhance our offering with both curation and personalization, seamless communications and planning experiences, and automations and agent tools designed to improve quality of service and our cost to serve. By scaling the expertise of our agents with assistive technology and sophisticated insights, we aim to unlock our ability to competitively scale the Velocity Black product offering to become the best luxury concierge service on the market.

As a Senior Business Analyst on the Velocity Black AI / ML team, you will contribute to the entire data-to-model lifecycle, from curating datasets to validating model outputs to monitoring ongoing performance. You will also support the various governance forums and tasks required to build AI and ML products in a well managed way. In addition to supporting the existing work in the pipeline, you have the opportunity to help set our future tech and product strategy by conducting research and validating hypotheses through data and insights.

Working alongside BA, Product, Data Analyst, Data Science, Engineering, and Risk and Compliance partners, you will be an integral part of a very exciting, and fast paced cross-functional team, launching product features and models that deliver significant business value.

General Responsibilities

• Analysis : Identify challenges and opportunities through data analysis and analyze model and product outputs to ensure we are effectively solving the identified problems
• Product : Perform analytics and research to assist the development of new AI / ML tools and models, improving our overall digital product offering
• Strategy : Conduct user research, market research, and research on the latest AI and ML methods to help guide our team towards the best overall product strategy
• Model Risk and Governance : Help assess risk and monitor against the inevitable risks of leveraging AI / ML products; help bring pieces of intent through various governance forums
• Execution : Own the end-to-end data to model lifecycle; develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
• Partnership : Work closely with colleagues across Capital One including : Product, Engineering, Data Analysis and Data Science, Compliance and Risk and others to drive improvement in quality and service through well-executed product offerings
• Strategic & analytic orientation : A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics & model risk management
• Strong business judgment, leadership and integrity : He / she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Strong communication skills : Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation : display an intense focus on achieving both short and long term goals. He / she should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications

Preferred Qualifications

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY : $118,900 - $135,700 for Sr. Business Analyst

Remote (Regardless of Location) : $99,100 - $113,100 for Sr. Business Analyst

McLean, VA : $109,000 - $124,400 for Sr. Business Analyst

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).