Senior Site Reliability Engineer

Job Description

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking a Site Reliability Engineer (SRE) to join our team and help build and maintain highly reliable, scalable systems. This role combines software engineering and operations expertise to ensure our services meet ambitious reliability targets while enabling rapid development and deployment.

This position requires approximately 50% software development and 50% operational work, focusing on automation, monitoring, and system reliability rather than manual operations. The team works collaboratively with our platform, application and database teams to provide a reliable and available service.

Key Responsibilities

Observability & Monitoring

• Dashboards & Metrics : Design and implement comprehensive dashboards. These dashboards cover OS / platform level monitoring and application-level monitoring. These dashboards are broken into primary (RED) and secondary indicators (USE).
• Availability & Reliability : Establish and maintain SLIs (Service Level Indicators), SLOs (Service Level Objectives), and error budgets for the service.
• Performance Monitoring : Build alerting systems and performance monitoring to proactively identify and resolve issues before they impact users
• Incident Response : Participate in on-call rotations and lead incident response efforts, including post-mortem analysis and remediation. Maintain the official on-call routing. Assign and track application level problems to the engineering team.

Infrastructure Automation & Deployment

Security & Compliance

Cost Optimization

Common Services & Platform Engineering

Required Qualifications

Technical Skills

SRE-Specific Knowledge

Preferred Qualifications

Success Metrics

Team Culture & Values

Growth Opportunities

Work Location : This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to : skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and / or other applicable incentive compensation plans.

Our total reward package also includes :

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$91,500—$219,700 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here : https : / / www.five9.com / pt -pt / legal.

Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.