Technical Account Manager

A company is looking for a Technical Account Manager to support client onboarding and maximize platform usage.

Key Responsibilities

Support onboarding and configuration for new clients, ensuring workflows align with business goals

Provide guidance and technical support for a limited set of client accounts to enhance platform utilization

Identify workflow gaps and recommend improvements while serving as a liaison between clients and internal teams

Required Qualifications

1+ years in a client-facing technical support or service role (2+ years preferred), ideally in a SaaS environment

Project management or coordination experience preferred

Ability to learn new technologies quickly and apply that knowledge effectively

Experience with basic SQL, APIs, or Microsoft Office Suite is a plus

Demonstrated empathy and confidence in navigating complex client scenarios