Service Manager

Job Description

Job Description

The Service Manager supports the Community Manager in maintaining the physical condition and operational efficiency of the property. This role is responsible for overseeing general maintenance, apartment make-readies, preventive maintenance, vendor coordination, and renovation or rehabilitation projects. The Service Manager also plays a key role in team member development, safety compliance, inventory management, and budget adherence for repairs and maintenance.

Working closely with the Community Manager, the Service Manager ensures that service requests are completed accurately and on time, that the property remains in excellent condition, and that all maintenance operations contribute to resident satisfaction and overall property performance. This position requires delivering reliable, friendly service to residents, vendors, team members, and investors, while executing the core responsibilities of maintenance leadership and supporting the overall success of the community.

Essential Functions :

Maintenance & Repairs :

• Complete work orders promptly and accurately, ensuring resolution within 24 hours when possible.
• Perform electrical, plumbing, carpentry, HVAC, and appliance repairs.
• Conduct preventive maintenance on units, grounds, and amenities according to company schedule.
• Oversee unit turns to meet company timelines (5 business / 7 calendar days) and maintain at least 60% market-ready units.
• Conduct move-out inspections, document damages, and coordinate necessary repairs.
• Coordinate and inspect vendor work to ensure quality and timeliness.
• Maintain EPA logs for refrigerant use; ensure CPO license is active.
• Maintain inventory using the Hi / Low system; keep shop and office organized.

Community & Grounds Management

Leadership & Team Management

Budget & Reporting

Emergency & On-Call :

Other Responsibilities :

Skills and Experience :

Competencies :

Why This Opportunity is Exciting for You : We offer a competitive compensation package, including :

Additional Information :