Customer Service Supervisor

Customer Service Supervisor

Join our team and live the Ollie-tude! Ollie's Core Values include being a team player, caring, value obsessed, committed, growing, and real. Ollie's Associate Benefits include medical, dental, vision, and RX coverage after 90 days of employment, 401K with a generous company match, career growth, a 20% discount on all Ollie's purchases, and a variety of voluntary benefits.

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience.

Primary Responsibilities :

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long-term customer loyalty.
• Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
• Ensure that all product at the front end is merchandised per the visual merchandise standards.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that front end operations, store standards, and company programs meet all operational expectations.
• Assist with developing, evaluating, and supervising front end Associates.
• Complete any additional responsibilities and / or duties as assigned.

Qualifications :

Physical Requirements :

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.