Client Service Advocate

A company is looking for a Client Service Advocate to support their Retail clients in a remote setting.

Key Responsibilities

Provide front-line support to clients via phone, email, and live chat across various platforms

Troubleshoot technical and service-related issues and deliver user-friendly solutions

Conduct client training and collaborate with cross-functional teams to resolve client issues

Required Qualifications

Associate's degree or equivalent work experience; bachelor's degree preferred

1-2 years of experience in client service, customer support, or technical helpdesk

Experience with CRM / ticketing systems such as Zendesk and Microsoft Office tools

Comfortable troubleshooting and explaining technical issues to non-technical users

Experience in the background screening industry or familiarity with FCRA is a plus