Manager, GenAI Product, Global Risk & Compliance

Manager / Director, GenAI Product

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Risk & Compliance Organization ("GRC") independently oversees the company's risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company's risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. Our culture in Global Risk & Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

The Enterprise Risk Management and Risk Oversight ("ERM&RO") organization within GRC is responsible for strengthening risk governance and enabling effective oversight across the enterprise, including overseeing risk management platforms and capabilities ("GRC Product"). The Manager / Director, GenAI Product will be part of the GRC Product team and will focus on implementing prioritized Generative AI use cases to enhance risk and compliance processes. The role involves designing and deploying AI-enabled solutions that improve efficiency in regulatory intelligence, policy interpretation, control testing, and issue management, while ensuring adherence to enterprise data, privacy, and risk standards. The incumbent will work closely with ERM&RO, Independent Risk Management, Data Governance, Technology, and other stakeholders to deliver solutions that are scalable, secure, and aligned with governance requirements.

Key Responsibilities

• Support the design and implementation of GenAI solutions for high-impact use cases such as automated policy query handling, regulatory change summarization, and risk data insights.
• Collaborate with technology teams to integrate approved data sources and ensure compliance with enterprise data management and privacy standards.
• Assist in defining evaluation metrics for solution performance, including accuracy, reliability, and user adoption, and support continuous improvement based on feedback.
• Participate in change management activities including documentation, user acceptance testing, and post-implementation validation to maintain control and audit readiness.
• Ensure solutions incorporate appropriate safeguards for data security, confidentiality, and compliance with internal policies and regulatory expectations.
• Work with stakeholders across ERM, IRM, and GRC to align AI solutions with risk governance frameworks and reporting requirements, including readiness for periods of heightened oversight.

Qualifications

Preferred Qualifications

Salary Range : $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job : Product

Primary Location : US-New York-New York

Other Locations : US-Arizona-Phoenix

Schedule : Full-time

Req ID : 25016423