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Experienced Bilingual Client Care Representative (Veterinary Receptionist)

Experienced Bilingual Client Care Representative (Veterinary Receptionist)

Cobb & Co Veterinary ClinicElgin, IL, US
13 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : Starting at $17 / Hr

Te gustan los animales y tienes ese don de presencia, tanto por telfono como en persona, que hace que la gente se sienta cmoda al instante? Buscamos representantes de atencin al cliente bilinges (ingls / espaol) a tiempo completo que puedan desempear con igual habilidad y amabilidad las tareas de recepcin y atencin telefnica.

This role goes beyond answering phones or booking appointments its about creating connections. At Cobb & Co, our values guide everything from how we care for clients to how we treat each other : Patient First. Client Centered. Progressive. Collaborative. Positive.

What Youll Do

  • Greeting clients and their pets in person with a welcoming, calm demeanor
  • Answering calls confidently and kindly, even when things are a little hectic
  • Scheduling appointments using our cloud-based software (hello, multitaskers)
  • Communicating clearly and professionally in both English and Spanish
  • Handling prescription refills, medical record requests, and messages between clients and the medical team
  • Managing client check-ins, payments, and keeping the lobby flowing smoothly
  • Keeping accurate records that reflect our high standards of care

Who you are

  • Required : Bilingual in English & Spanish (written + spoken)
  • Required : High school diploma or equivalent
  • Required : Minimum one year of experience working in a veterinary clinic
  • A positive attitude, high energy, and a lets make it happen mindset
  • Excellent communication and customer service skills
  • Comfort working with phones, computers, and multitasking in a fast-paced environment
  • The ability to stay calm, kind, and clearespecially under pressure
  • Reliability, attention to detail, and great follow-through
  • A desire to learn, grow, and make every client interaction a good one
  • Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
  • A team player who balances compassion and efficiency with ease
  • Able to sit, stand, or wear a headset for extended periods

    • Why Youll Love It Here

  • Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? Its built on mutual respect, real teamwork, and a shared desire to keep getting better.
  • Cobb & Co is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing for our patients, our clients, and our team.
  • If youre ready for the next step in your career, wed love to meet you call us or stop by anytime.

    • The Nuts & Bolts

  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401k with employer match
  • PTO / vacay
  • CE opportunities / allowance
  • Professional dues
  • Uniform allowance
  • Flexible schedule
  • EAP
  • Employee Discount

    • We are an equal opportunity employer and celebrate diversity of all kinds.

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    Client Representative • Elgin, IL, US