Technical Writer

Job Description

Genesis is a leading business combining innovative digital transformation capabilities and enabling agile delivery skills to provide industry-leading solutions to the federal government. Genesis has an opportunity to work on one of the largest and most technologically advanced cloud, agile, and product development projects within the federal contracting space. This $300M+ contract encompasses agile transformation and integrating dozens of mission critical applications operating in a public AWS GovCloud that is managed with a hyper-converged datacenter and is protected by a world class active cyber defense solution.

Duties and Responsibilities :

The Technical Writer, will create, edit, and organize highly technical information and turn it into meaningful value-driven outputs for internal and external audiences. The Technical Writer will be primarily responsible for developing, supporting, and maintaining, procedural, and technical documentation. This role involves tasks such as writing conceptual overviews and procedures, technical documentation for software development, and user manuals. Update documentation with a guiding principle to communicate complex information clearly, concisely, and accurately without using jargon.

Write a variety of technical documents; design specifications, diagrams, manuals (system and end users) white papers, flow chats, reports, and / or manuals

Consume raw technical details provided by the various SME's and construct appropriate documentation to the detail and level required by the document consumers

Coordinate the display of graphics and the production of the document

Ensure content is of high quality and conforms with standards for technical accuracy, grammar, punctuation, readability, and document formatting

Produce and update documentation on product features including user manuals, operations guides, flow diagrams, scripts, strategy and policy documents, and standard operating procedures

Write new content in the style that is most suitable for each target audience

Edit copy for voice, tone, and accuracy

Map out frameworks and methodologies that are easy to understand

Manage and refine existing content in need of refresh and / or revamp

Partner with the team members to inventory, organize, and publish content into our content management tools and knowledge bases

Review content analytics to understand customer impact and inform future content creation decisions

Conduct quality assurance reviews and implement revisions to in-app text

Work collaboratively with cross-functional teams to ensure timely delivery of all documentation and other deliverables for each release.

Understand the complexities of our product / technology so you can clearly communicate how it works and why it matters.

Requirements

Minimum Qualifications / Experience :

3+ years of experience as a Technical Writer

3+ years' experience in technical communication, which includes but is not limited to technical writing, software specification writing, instructional design, technical editing, copyediting or proofreading, quality assurance, and user experience design

Ability to translate jargon into plain English, in a concise manner, for non-technical end-users

Ability to logically categorize new information into existing taxonomies and consider how new information impacts existing information

Familiar with the documentation lifecycle and corresponding quality assurance reviews

Experience with gathering feedback and measuring success in documentation efforts (e.g., usage analytics, real-time critical feedback, gathering business feedback, etc.)

Experience developing and maintaining information architectures for technical documentation, including Knowledge Management or CMS systems

Proficiency in MS Office products.

Ability to make sound writing decisions with little input from supervisors.

Ability to work independently and within a team environment.

Ability to communicate effectively throughout all levels within an organization.

Minimum Education :

Bachelor's Degree AND 3+ years' experience working with developers, testers, analysts, and other subject matter experts (SME) to create, assimilate, develop, and convey technical material in a concise and effective manner for the application documentation support activities

Required Certifications :

PMP, CSM, ITIL, and / or SAFe (Certification would be a plus)

Other : Must be US Citizen

Willingness to be on-site in New Carrollton (Lanham), Maryland

Willingness to travel and / or telecommute on occasion depending on customer needs