Mortgage Servicing Associate II

Description

The Mortgage Servicing Associate II responds to member mortgage and home equity loan inquiries and handles mortgage and home equity loan transactions post-close.The Associate II has developed one or more areas of specialty within mortgage servicing.

Here's what you can expect from the job and what you need to be successful :

Job Duties :

• Respond to member email inquiries with professionally written email responses and handle member inquiries by phone and through the online ticketing system, documenting member interactions in appropriate system(s)
• Respond and resolve more complex member inquiries in area(s) of specialty
• Monitor and execute on requests submitted by our internal partners via the Customer Relationship Management system
• Oversee and manage Home Equity Line of Credit (HELOC) maintenance
• Process mortgage and HELOC payments and payoffs
• Maintain monthly impound accounts
• Oversee and manage insurance loss process with some discretion on disbursement of funds
• Loan disbursement and onboarding
• Assist with real estate audits as required
• Identify gaps in current processes and procedures and report to leadership
• Participate in training and onboarding of Associates
• Ensure compliance with all federal and local rules, laws and regulations and credit union processes and procedures

Essential Skills :

Location : Hillsboro Corporate Office - Hillsboro, OR 97124

Target Compensation in Hillsboro, OR : $25.00 to $29.33 / hour + annual bonus

Benefits options include :

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First Tech is not currently offering Visa sponsorship or transfer for this position

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