Helpdesk Technician

Job Title : IT Helpdesk Technician

Department : Information Technology

Reports To : IT Helpdesk Supervisor

FLSA Status : Non - Exempt

SUMMARY :

The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Strategy & Planning

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Alert management to emerging trends in incidents.

Acquisition & Deployment

Operational Management

SUPERVISORY RESPONSIBILITIES : This job has no supervisory responsibilities.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. This position requires kneeling, crouching, reaching, walking, pushing, typing, talking, and machine operation. Position requires exerting up to 20 pounds of force occasionally to move objects.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino work environment where there is occasional exposure of the employee to noise and cigarette smoke from the casino floor.

CERTIFICATES, LICENSES, REGISTRATIONS : Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort. Employment will not begin until process is complete.

"The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer."