MLR Facilitator
The MLR Facilitator is responsible for system governance, quality assurance, and cross-collaboration support for the FUSE Digital Asset Management (DAM) system. This role serves as a critical link between Global / International workflows, ensuring system integrity while providing advanced troubleshooting and problem-solving capabilities as a FUSE Superuser.
Key Responsibilities
- System Oversight and Enhancement
- Identify system issues and global enhancements through rigorous testing and QA of Global / International workflows
- Serve as primary contact for cross-collaboration with the FUSE enterprise team during super user calls
- Support the Global FUSE Lead with expanded system access and permissions
- Troubleshoot and resolve various system issues by accessing advanced backend capabilities
Compliance and Governance
Ensure Global Content Owners adhere to post-usage country requirementsReview and manage dormant accounts, including sending communications and revoking access when necessaryMonitor in-process assets that remain unfinished and take appropriate actionTrack and document deviations when SOPs and processes are not followedAccess Management
Approve / reject User Access Management (UAM) application requestsVerify training criteria completion and correct role profile selectionMaintain agency profiles with regular updatesApprove brand / therapeutic area access for the FUSE DAMQualifications
Experience1-2 years' experience in pharmaceutical / biotech or advertising industry and / or digital marketing operationsFunctional experience in a pharma or CRO environment in regulatory, medical, or marketing operationsFUSE system experience requiredKnowledge and Skills
Working knowledge of compliance guidelines on advertising and promotionBasic understanding of process optimization and asset creationProficiency in computer applications, including Microsoft Office and Adobe AcrobatOrganizational Skills
Ability to interact comfortably with all levels and departments of the organization, including senior leadershipExceptional facilitation skills to drive consensus quickly in a progressive, change-intensive environmentStrong risk identification, mitigation, and management capabilitiesExcellent project and process management skillsEEO Disclaimer Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.