Global Operations Center Specialist

Global Operations Center Specialist

Starting Pay $21.60

We're hiring a Global Operations Center Specialist must be able to perform duties as described herein and act as a vital communications link with our internal and external customers.

Responsibilities :

• Answering and responding to customer's queries and / or requests.
• Communicating pertinent information to members of internal departments as needed.
• Maintaining up-to-date knowledge of (or, in some instances, how to access the most current information) :
• Participate in initial and ongoing education and training activities.
• Effective utilization of customer service knowledge and skills when interacting with customers.
• Promoting the AirMed membership program and successfully selling the membership to customers.
• Conducting and documenting outbound membership / renewal calls to existing and past members regarding the membership program.
• Following the pertinent policies, procedures and guidelines of the company, and Medical Operations Department.
• Actively participate and contribute to the continuous quality improvement program.
• Performs other duties as assigned

Performance Standards : In addition to standards listed below, the employee is also expected to demonstrate and exercise the duties and responsibilities included in the Professional Development policy of this manual. Individual performance evaluation will include their performance of the duties included within their specific job description as well as other duties / responsibilities described throughout the Medical Operations Manual as well as the AirMed Company Manual.

Minimum Required Qualifications :

Why Choose AirMed? As a leading provider of air medical transportation services, AirMed is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com / Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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