Customer Manager

Customer Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

Dow is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world.

Dow has an exciting and rewarding opportunity for a Customer Manager in Midland, MI! Will also consider other major Dow hubs in the United States : Houston, Collegeville, and Marietta.

Responsibilities / Duties

• Manages account portfolio and prepares and implements sales plans.
• Leads and coordinates customer relationships working to understand customer needs, competitive threats, and growth opportunities.
• Identify and develop new demand via new customer acquisition and increased share of wallet at existing accounts.
• Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
• Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
• Develops and executes sales and marketing plans delivering business goals of volume and value.
• Collects and utilizes market intelligence to shape sales / marketing plan.
• Leads and conducts negotiations and implements price changes and strategies.
• Collaborates with other functions and stakeholders to deliver CX results.

Required Qualifications

Preferred Qualifications :

Your Skills :

Additional Notes :

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you : your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee :

Join our team, we can make a difference together.

Dow is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world