Senior Consumer Business Associate

Senior Consumer Business Associate

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are currently hiring a Senior Consumer Business Associate who will be responsible for managing complex customer interactions, promoting healthcare products and services, and aligning consumer insights with strategic business goals. This role plays a critical part in ensuring customer satisfaction, driving growth through upselling and cross-selling, and mentoring junior associates within the Consumer Business team.

As a Senior Consumer Business Associate, you will do the following :

• Develop a deeper understanding of Reliance Health's offerings, specialized plans, wellness programs, and additional services.
• Provide accurate, detailed information and tailored recommendations to customers.
• Address complex customer inquiries, manage escalations, and ensure quick and effective resolutions.
• Identify sales opportunities and promote additional services or products to customers.
• Apply upselling and cross-selling techniques while maintaining a customer-centric approach.
• Build strong, long-term relationships with customers, ensuring retention and satisfaction.
• Mentor and guide junior associates, supporting their growth and performance.
• Analyze customer interactions and provide insights to align with broader business objectives.