Director of Account Management

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.

About the Role

At Scorpion, we're passionate about helping our clients grow-and we're looking for a Director of Account Management who shares that drive. In this leadership role, you'll guide and support a team of Account Managers focused on delivering exceptional outcomes for clients in the Home Service vertical. Your team's success will be defined by client retention and revenue growth.

We're seeking a people-first leader with deep digital marketing experience, strong business acumen, and the ability to foster team development, cross-functional collaboration, and customer obsession.

What Your Success Will Look Like

• Team Leadership & Development : You empower your team through coaching, real-time feedback, and development opportunities. You create a culture of trust, accountability, and excellence. You lead by example-guiding Account Managers through calls, emails, campaign reviews, escalations, and strategic planning.
• Industry Expertise : You're plugged into the Home Service industry and understand how to help our clients stay ahead. You bring insights to the table about evolving trends, market dynamics, and client needs.
• Client Success & Retention : You ensure clients feel supported, informed, and confident in their partnership with Scorpion. You step in during escalations as a coach and guide, helping your team learn from each situation.
• Strategic Growth : You develop initiatives that grow our existing client relationships through renewals, upsells, and added value-contributing directly to our long-term success.
• Process Optimization : You refine workflows to increase efficiency and impact. You remove roadblocks, elevate standards, and align team efforts with larger business objectives.
• Cross-Functional Collaboration : You actively collaborate with Sales, Marketing, and Product to ensure we're delivering consistent messaging, cohesive experiences, and innovative solutions to our clients.
• Performance & Results : You use data to drive decision-making, monitor KPIs, and celebrate wins while identifying opportunities for improvement.

Who You Are And What You Bring

Our Scorpion Values

A Scorpion Leader will lead by example, and this is what it looks like

Leads from the front : Rolls up their sleeves to solve problems; Has an open door; Leads by example

Empowers their teams to hit their goals : Clears the path; Provides the right resources; Coaches and develops

Builds trust : Has self-awareness and high EQ; Shares transparently; Does what they say, consistently

Communicates effectively : Shares their vision; Gives and seeks feedback; Share necessary information quickly

Motivates & Inspires : Celebrates wins; Brings people along; Gets people excited about the work

Makes their team an exciting place to be : Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere

Our Benefits

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow.

Compensation

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.

Reasonable Accommodations

Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.