Store Manager

Job Description

Job Description

Job Purpose Summary :

The Store Manager (SM) utilizes strong leadership and interpersonal communication skills to ensure best practices from all store team members in areas of product preparation, customer experience, and teamwork. The SM provides comprehensive administrative support, including review and implementation of financial strategies, inventory monitoring, cash handling, etc. SM also contributes to collaborative discussions and projects to invest in the long-term development of the Joe Van Gogh Retail Program. This position requires at least two bar shifts per week.

Reports To : Director of Retail Operations

Direct Reports : Assistant Store Manager, Barista

Status : Full Time

Store Operations

• Sends weekly report to the main office (RW).
• Creates and manages bar schedule, including time off requests and coverage.
• Monitors inventory, ensures freshness, and places necessary supply orders in a timely manner.
• Ensures proper drawer flipping, backup cash, runs deposit and reports numbers accurately.
• Ensures that all beverages produced meet quality standards.
• Collaborates to ensure that all catering orders are filled accurately.
• Reviews point of sale customer feedback, responds accordingly.
• Resolves customer conflicts, facility issues, equipment challenges, etc.
• Examines store financials, implements strategies to improve sales or labor percentages as needed.
• Contributes to the completion of store maintenance / upgrade projects.
• Adjusts and submits payroll hours, monitors full time requirements and overtime.

Team Management

Collaborative Contribution

MINIMUM REQUIREMENTS

PHYSICAL DEMAND

All Joe Van Gogh employees are subject to a 90-Day Probationary Period.