Patient Accounts Representative

Position Overview

Job Description Summary

United Health Services (UHS) is seeking a detail-oriented and customer-focused Patient Accounts Representative to join our team. In this role, you will be responsible for the accurate processing and follow-up of all patient services, equipment, and supplies, playing a key part in ensuring timely reimbursement and positive patient experiences.

This position combines administrative precision with compassionate service. You'll work directly with patients to answer questions, resolve concerns, and guide them through billing and account-related processes. At UHS, we believe every connection matters-and that includes the support we provide behind the scenes. If you're organized, service-minded, and ready to make a difference, we invite you to apply.

Primary Department, Division, or Unit :

Patient Accounting, UHS Home Care

Primary Work Shift : Day

Regular Scheduled Weekly Hours :

40

Compensation Range :

$15.61 - $23.45 per hour, depending on experience

Job Responsibilities

• Receives and processes referrals and orders from UHS hospitals, physician offices, patients, and the showroom
• Accurately enters referral and order information into the system and prints delivery tickets as needed
• Schedules equipment and supply deliveries, coordinating with internal teams and external providers
• Verifies patient insurance coverage and obtains prior authorizations in a timely manner
• Tracks and maintains insurance authorizations to ensure compliance and prevent delays in service
• Communicates effectively with patients, referral sources, physician offices, billing staff, and customer service to resolve issues and answer questions
• Handles requests for corrections, missing information, and other documentation needed for account completion
• Stays current on insurance policies, procedures, and regulatory updates to ensure accurate processing and reimbursement
• Supports retail operations by assisting in the showroom as needed, including customer interactions and product inquiries
• Makes weekly follow-up calls to patients using durable medical equipment (DME) to confirm satisfaction and address concerns
• Ensures all interactions reflect a high level of customer service and professionalism
• Contributes to process improvement efforts by identifying workflow gaps and sharing feedback with leadership

Position Qualifications

Minimum Required :

Preferred :

Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours / week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400 / year in wellness rewards. When life gets tough, we're here with 24 / 7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose : to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE : UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.