Community Relations Specialist - Flathead Couty

Job Description

Job Description

Community Relations Specialist

Department : Community Relations

Reports To : Community Relations Manager

WHY VERO?

Vero Fiber is a dynamic and innovative telecommunications company dedicated to delivering high-speed fiber-optic internet services to communities across the country. We are on a mission to connect people, businesses, and institutions with the power of lightning-fast internet, and we are rapidly expanding into new markets. Our success depends on effective community engagement, resident trust, and positive municipal partnerships — making this position a critical part of our growth and long-term success!

POSITION SUMMARY

Vero Fiber is seeking a Community Relations Specialist, with flexibility for a mid-level individual or an experienced lead. This role will drive community engagement strategies across active, new, and proposed fiber markets across Montana. This is a key role for developing Vero’s Fiber-To-The-Home (FTTH) business and the successful candidate will act as a trusted liaison between Vero Fiber and the communities we serve, lead engagement initiatives, and help build a scalable, best-in-class community relations function. This is a high-impact role offering significant growth potential as Vero Fiber continues to expand across multiple regions.

RESPONSIBILITIES

• Serve as the lead community liaison, managing communications and relationship strategies for active deployment markets as well as new and prospective market entries.
• Lead the planning and execution of community engagement initiatives within local markets, including town halls, Chamber of Commerce meetings, civic group presentations, open houses, and community events.
• Collaborate closely with cross-functional teams including construction, engineering, and operations to stay ahead of build activities and proactively inform communities.
• Develop and help manage multi-channel communication strategies (in-person, digital, social media) to maintain transparency and strengthen Vero’s local presence.
• Monitor community sentiment, track recurring issues, and escalate key concerns to leadership, providing strategic recommendations for maintaining public trust and brand integrity.
• Own the management of a centralized hotline and community support inbox, ensuring all resident / community inquiries and concerns are addressed or escalated within established SLAs (generally 72 hours).
• Coordinate the resolution of construction-related community concerns (e.g., property damage, traffic access issues) by working across internal departments and ensuring satisfactory outcomes.
• Maintain and grow an active online community presence, regularly posting updates, responding to concerns, and advertising community engagement opportunities.
• Support strategic new market entry by identifying and building relationships with community leaders, civic groups, and local influencers ahead of deployment.
• For those with leadership experience, act as a mentor for Community Relations Specialists, providing guidance, sharing best practices, and helping to develop a scalable, high-performing team across regions.
• Assist in standardizing templates, playbooks, and communications tools to enhance the consistency and quality of community engagement across all markets.
• Provide regular executive reporting on community outreach activities, public sentiment, issue resolution metrics, and strategic recommendations.
• Travel regularly within assigned markets to attend meetings, engage with communities, and manage events; occasional travel to other Vero regions is expected (travel will vary depending market expansions / launches and seasonality).

CORE COMPETENCIES

There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting : Building Relationships , Communication , Customer-focused , Initiative , and Persuasiveness .

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

JOB DETAILS AND PHYSICAL REQUIREMENTS

Moderate travel up to 25% of the time requires the ability to travel regularly for activities such as out-of-town meetings, trainings, projects, and outreach activities.

COMPENSATION & BENEFITS

ABOUT VERO

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES

Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit :  www.e-verify.gov

This position requires the ability to pass a standard background check upon offer of position.

At least 2 professional references are required.

CORE COMPETENCY DEFINITIONS

Building Relationships : Employees with relationship-building competencies adopt practices to strengthen and maintain productive relationships.

It’s important that all employees establish strong relationships with clients and colleagues and build trust through regular contact. Advanced employees are able to manage higher profile relationships and / or more difficult customers successfully. They build strong internal teams and prioritize relationship maintenance daily.

Communication : Communication as a core competency ensures someone can provide accurate and understandable information to others. Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When and individual communicates effectively, both the sender and receiver feel satisfied. Communication occurs in many forms, including verbal and non-verbal, written, visual, and listening.

All employees should be able to explain simple information clearly. Advanced communicators are able to build relationships across the organization, practice active listening (giving their full attention in a communication exchange), and ensure their messaging is clear, correct, complete, concise, and compassionate.

Customer-focused : Customer-focused employees perceive the practical and emotional needs of customers. They listen to customer feedback and promote the company in a way that meets customer expectations.

You’ll know someone is customer-focused if they’re able to use active listening to shape narratives around customer requirements. Advanced employees study customer behavior patterns and develop a detailed knowledge of the organization’s audience.

Initiative : Employees who take initiative are able to act autonomously to get the job done. They volunteer readily and seek to increase their responsibilities, asking for help when needed.

Junior employees know how to carry out tasks autonomously. Intermediate-level individuals with this core competency, however, identify problems and apply solutions that fit appropriate guidelines. At higher levels, employees need very little guidance and can define their workloads accurately to meet strategic objectives.

Persuasiveness : Persuasive employees can convince others to change their course of action or assume a different perspective.

Basic persuasion involves communicating ideas clearly or even, at a higher level, negotiating with colleagues and influencing team policies. Advanced employees promote complex strategic goals at a senior level and can convince others to accept the disruption of business activity in pursuit of organizational success.

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