Talent.com
Client Account Manager
Client Account ManagerANS • Columbus, OH, US
Client Account Manager

Client Account Manager

ANS • Columbus, OH, US
17 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

About ANS

At ANS, we’re not just a consulting engineering firm,we’re a team of trailblazers shaping the future of energy and infrastructure through civil, structural, electrical, high-voltage, and geotechnical engineering. Recognized as one of the Best Places to Work and Top 10 Hottest Engineering Firms in the US by Zweig Reports and featured in Inc. 5000’s Top 250 for our staggering 1,748% growth, we’re proud of what we’ve built and where we’re headed.

We thrive on innovation, embrace a “best idea wins” culture, and value humility, ownership, and execution. If you excel in fast-moving environments and believe in the power of precision, this is the place for you.

About the Role

At ANS, relationships are the foundation of everything we do. As we grow rapidly, we’re formalizing our Commercial team to ensure our client experience scales with intention, warmth, and excellence. We’re looking for Client Relations Managers who are passionate about people and who thrive in environments where trust, collaboration, and long-term partnerships matter.

This role is ideal for someone who sees client care as a craft : someone who listens deeply, communicates clearly, and builds lasting relationships that reflect the values ANS was built on. You’ll work closely with our Commercial Team Lead, Business Development, and Proposal Writing teams to ensure our clients feel supported, understood, and excited to work with us every step of the way.

WHAT YOU'LL DO :

Build & Nurture Client Relationships

  • Serve as the primary point of contact for assigned clients, ensuring consistent communication and a high-touch experience
  • Understand client goals, preferences, and pain points to proactively offer solutions and support
  • Maintain long-term relationships that foster trust, loyalty, and repeat business

Collaborate Across the Commercial Team

  • Partner with Business Development to transition new clients smoothly into ongoing relationships
  • Work with Proposal Writers to ensure client needs are accurately reflected in proposals and scopes
  • Coordinate with internal teams to keep projects aligned with client expectations

    • Strategic Account Management

  • Track client satisfaction, engagement, and feedback to identify opportunities for improvement
  • Monitor account health, flag risks early, and help resolve issues with empathy and urgency
  • Contribute to account planning and growth strategies alongside the Commercial Team Lead

    • Scale the ANS Way

  • Help formalize systems and processes that preserve our relational approach as we grow
  • Bring creativity and intentionality to client touchpoints—from kickoff calls to milestone celebrations
  • Represent ANS’s values in every interaction, making clients feel like part of the family

    • WHAT WE ARE LOOKING FOR

  • A people-first mindset with strong emotional intelligence and communication skills
  • Experience in account management, client services, or relationship-based roles
  • Ability to manage multiple client relationships with care, clarity, and consistency
  • Proactive problem-solver who thrives in fast-paced, evolving environments
  • Familiarity with engineering, renewable energy, or professional services is a plus- but not required
  • Someone who genuinely enjoys connecting with others and making work feel human
  • High School Diploma
  • Prior experience in renewable energy, consulting engineering, or related field
  • Ability to travel to client offices, when needed (up to once per month)

    • Benefits : 401(k)

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Ready to join us?

    At ANS, you’ll join a team that values creativity, collaboration, and community. Whether you’re hosting a client lunch, managing communications between our teams, or celebrating a project win, you’ll be part of a company that believes relationships are the real bottom line.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Create a job alert for this search

    Client Account Manager • Columbus, OH, US