Case Management Supervisor

Description

Compensation : $65,000-$70,000 an hour commensurate with experience.

Overview :

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community.

Reporting to the Program Manager of Case Management, the Case Management Supervisor provides administrative and operational oversight of the Corona, Queens ETH program site including, but not limited to, supervision of 3-4 case managers, maintaining internal and external quality assurance standards, assisting with the development and implementation of quality improvement activities, facilitating team meetings, ensuring participants receive high-quality of care services, participation in case conference meetings and crisis intervention as needed. The Case Management Supervisor will work closely with the ETH Program senior leadership team to ensure the physical environment and overall delivery of services are aligned with agency goals and participant needs, driving positive outcomes for participants. The Case Management Supervisor is a member of the program's leadership team, and as such, is expected to uphold the Housing Works organizational values and engage in activities that further the program and agency's mission.

This is an ideal opportunity for a reentry or housing services professional with supervisory and direct-care experience who is looking to develop skills in the area of program administration, and who is enthusiastic about working alongside an interdisciplinary team of like-minded professionals committed to improving outcomes for justice-impacted individuals.

Minimum Requirements

Responsibilities :

• Oversee daily operations of the ETH Program, including case management and housing placement services.
• Collaborate with program leadership to implement policies, procedures, and workflows.
• Ensure alignment with program goals and objectives.
• Ensure participant access to services addressing social determinants of health (employment, education, healthcare, housing).
• Foster a supportive program environment promoting participant well-being.
• Ensure all participants have housing and service plans of care.
• Address participant grievances, conduct violations, and disciplinary actions.
• Maintain a caseload of high-need clients as needed.
• Directly supervise 3-4 onsite Case Managers.
• Provide indirect supervision and guidance to support services staff.
• Conduct probationary and annual performance evaluations.
• Participate in recruitment, onboarding, and terminations.
• Lead onboarding and ongoing training for the case management team.
• Assist in developing and implementing comprehensive training programs.
• Ensure service delivery meets internal and external standards.
• Conduct regular quality assurance audits (daily, weekly, monthly).
• Share audit findings with leadership and drive quality improvement initiatives.
• Complete required reports in a timely manner.
• Ensure client charts are current and compliant.
• Support and promote departmental and agency advocacy initiatives.
• Demonstrate Housing Works core values in all professional activities.

Qualifications and Requirements :

Housing Works

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs.

A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. Housing Works fights for funding and legislation to ensure that all people living with HIV / AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. For more information, visit www.housingworks.org.

Important Information for Applicants :

Benefits :

Equal Employment Opportunity :

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.