Customer Service Guide

A company is looking for a Customer Service Guide - Remote.

Key Responsibilities

Serve as the first point of contact for members and providers, managing 30-40 calls per day and other communication channels

Educate customers on their healthcare plans and digital tools, ensuring accurate and timely resolutions

Document calls thoroughly, maintaining professionalism and safeguarding privacy in compliance with HIPAA standards

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or recent work toward a degree is preferred

Prior experience across multiple customer service channels such as calls, chat, text, and email

Tech-savvy with the ability to quickly learn and navigate multiple systems