Customer Service Representative

Customer Service Representative

One of the largest e-commerce companies located in Seattle is hiring multiple customer service representatives to join their team in Arizona! This position is fully on-site in Tempe.

Job Description : As a logistics coordinator, you will act as a remote gate agent, supporting thousands of drivers across the country. You will utilize two-way audio / video communication to verify and identify necessary specifications on trucks and processes. You will coordinate, communicate, and provide updates on the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

Responsibilities :

• Support and communicate with approximately 200 drivers daily using audio / video communication.
• Ensure accurate verification and identification of trucks and processes.
• Coordinate and provide timely updates to all parties involved in logistics operations.
• Assist in managing gate operations to allow onsite associates to focus on daily operations.
• Maintain excellent and clear communication at all times.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

This position is fully on-site in Tempe. Training is conducted Monday-Friday from 8 : 00AM-4 : 30PM for the first three weeks, with the first day of training 9 : 00AM-5 : 30PM. Post-training schedules start from Fri -Tues 9-530pm MST. Mandatory overtime is expected during peak seasons from October to January, which includes a sixth workday and 10-hour workdays.

Pay and Benefits :

The pay range for this position is $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Tempe,AZ.

Application Deadline :

This position is anticipated to close on Oct 11, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.