GUEST SERVICES REPRESENTATIVE

GUEST SERVICES REPRESENTATIVE

Guest Services Representative

Job Description :

Perform duties of desk receptionist, including answering the phone, filing and other duties as needed

Checks-in all visitors using visitor management software and ensure they are directed to the correct area

Maintains and orders supplies as needed

Know hospital codes and how to respond accordingly

Delivers gifts, flowers, and other products to patient floors as needed

Obtains requested information from patients and guests

Assist patients that need assistance as needed

Notifies Patient Advocates department if a patient or visitor has a concern or complaint

Maintains a professional image

Makes a conscientious effort to help maintain a clean, safe and secure environment

Assumes responsibility for institutional requirements

Interpersonal skills

Demonstrates pride in the organization

Strives to work well as a team member

Light Housekeeping Duties

Hospital Policies Enforcement

Must have great customer service skills

Visitor management assistance with Volunteer Services

Experience / Qualifications :

Must have a high school diploma or GED

Must enjoy working with the public

Computer skills necessary

Previous medical experience preferred

Perks / Benefits :

(for eligible employees) :

Have optimal opportunity for career growth within our growing organization

Medical / Dental

Retirement Plan

PTO and paid life insurance

What Sets Us Apart

Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.

For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.

You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.

What we offer :

We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.

We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.

Below are a few of the benefits Archbold Medical Center offers to employees :

• Work / Life Balance
• Planning for the Future
• Low-Cost Prescriptions
• Health & Wellness Benefits
• Planning for Life’s Unexpected Moments
• Helping You to Advance Your Career

Mission

To provide safe, innovative and compassionate care for our communities.

Vision

A healthier region, stronger communities, meaningful work, and trusted care

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