Assistant Store Manager

Assistant Manager Position at Midas Auto Service

Midas Auto Service Experts of Melbourne Florida is looking for an Assistant Manager to add to our roster of exceptional employees. We are a franchise owned shop, meaning you are able to work and deal with the store owners directly instead of a corporation. Things are much more face to face at our shops to ensure a good, clean, and healthy work environment.

We are looking to give the opportunity to an individual that is eagerly wanting to make a career out of the automotive repair industry as an Assistant Manager. You will be the face of the shop. We are seeking long term retention. Please have at least 2 years of automotive repair / customer service experience. This position strictly requires a bilingual Spanish / English speaker, due to the nature of our customer base in Melbourne.

Automotive Store Manager - Essential Duties :

• A very good attitude and willingness to learn
• High level of customer service
• High level of computer / typing skill and level
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Strives for harmony and teamwork within their department and with their colleagues / technicians.
• Maintains a professional appearance.
• High level of communication skills with customers.
• Answering phones and setting up appointments.
• Ordering parts.
• Creating estimates, and selling jobs / work needed to customers for their vehicle.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Monitors technicians' daily productivity reports.
• Ensures that the work areas and customer waiting area are kept clean.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Ensures the proper care, storage and inventory of special tools, supplies, and equipment.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Maintains safe work environment.
• Other tasks as assigned.

It is greatly preferred that you have some sort of knowledge / background into automotive repair. The strength of this position comes from being able to explain and speak all things automotive to customers when they may have questions.

We are open Monday through Saturday. Pay is determined per experience / how well you perform.

We look forward to hearing from you.