Director of Process Optimization

Description

Key Responsibilities:

Process Implementation and Sustainability

• Oversee the rollout and adoption of process improvements across field operations.
• Partner with field teams to ensure new processes are understood, accessible, and executable within diverse operational environments.
• Monitor and assess the ongoing application of improvements to identify and resolve any challenges in implementation.

Collaboration with Operational Excellence

• Collaborate closely with the Director of Operational Excellence to prioritize, plan, and transition improvement initiatives into sustainable practices.
• Provide feedback on the operational feasibility of improvements and collaborate on adjustments where necessary.
• Assist in goal attainment for the fields Objectives and Key Results.

Standard Operating Procedure (SOP) Development

• Collaborate with the SOP Content Developer to create, update, and standardize SOPs that capture and institutionalize process improvements.
• Ensure SOPs are clear, comprehensive, and aligned with operational goals and industry best practices.
• Communicate SOPs effectively to field teams, ensuring accessibility and comprehension.

Field Operations Support and Compliance

• Serve as the point of contact for field teams, providing guidance and support to achieve compliance with newly established SOPs.
• Conduct regular follow-ups with field operations to reinforce adherence to improvements and SOPs, offering additional training or resources as needed.
• Gather feedback from field teams on SOP application to identify potential areas for further enhancement.

Performance Monitoring and Continuous Improvement

• Establish KPIs and metrics to assess the effectiveness and sustainability of implemented process improvements.
• Utilize data and field feedback to continuously refine SOPs and improve process adherence.
• Report on process optimization results, highlighting successes, challenges, and opportunities for further improvement.

Benefits:

• Competitive wages
• Comprehensive benefit package Medical, Dental, Vision
• 401K
• Life Insurance
• Paid Vacation and Sick Time
• Career plan
• Recognition programs
• Professional development learning
• An exceptional work environment