Inside Account Manager- Remote

Inside Account Manager- Remote

Location

US-TX-Addison

Job ID

348138

Pos. Category

Sales

Pos. Type

Full Time

Recruiter : Full Name : First Last

Enrique Camblor

Overview

Concentra is recognized as the nation's leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Inside Account Manager will be responsible for building and maintaining strong relationships with a defined book of Concentra's national customers to ensure satisfaction, retention, and growth. This role serves as the primary point of contact for customer inquiries and account development opportunities. Inside Account Management responsibilities include virtually meeting with assigned customers to maintain correct and complete account data, ensuring satisfying customer experiences at Concentra medical centers nationwide, playing an active role in customer issue resolution, and increasing market share by expanding location utilization and additional services that Concentra provides. The Inside October 31, 2025 Account Manager partners closely with Sales, Operations, and Support teams to provide a seamless customer experience and deliver value through proactive communication and problem-solving.

Responsibilities

Serve as the main point of contact for assigned customer accounts

• Virtually meet with assigned customers to conduct periodic account reviews, stewardship meetings, and addressing customer pain points
• Develop and maintain a deep understanding of customer needs, business goals, and challenges
• Proactively engage customers to ensure satisfaction and address potential issues before they escalate
• Review complex account data and practice critical thinking skills to uncover errors in account data that lead to service delivery problems and / or billing issues
• Identify opportunities for upselling or cross-selling additional products and services that align with customer needs
• Partner with Operations and Sales to maximize account growth potential
• Regularly update and maintain accurate customer records in CCM system
• Record interactions with customers in Microsoft Dynamics (CRM) and Salesloft
• Collaborate with internal teams to resolve customer concerns and ensure timely service delivery
• Provide exceptional service through responsiveness, transparency, and follow-through
• Advise customer on Concentra processes, including onboarding support when needed

Qualifications

customer service.

Job Related Skills / Competencies

Additional Data

Employee Benefits

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

Concentra is an Equal Opportunity Employer, including disability / veterans