System Support Analyst

A company is looking for a System Support Analyst I (night / weekend shift).

Key Responsibilities

Provide responsive technical support and resolve customer issues via phone and portal

Diagnose and troubleshoot complex technical issues related to software applications and databases

Maintain documentation of incidents and problems within the ServiceNow ticketing system

Qualifications

Minimum 1-2 years of experience in Windows administration and technical customer support

Excellent knowledge of Microsoft Windows operating systems

Ability to work remotely using secure connections and remote desktop-sharing tools

Availability to work night shift hours (12 : 00 AM - 8 : 00 AM ET, Thursday to Monday)

Experience with SQL databases is preferred