Information Aide

Job Title

Williamson County Courthouse Visitor Services Assistant

Job Summary

Reporting directly to the Office Administrator, responsible for providing information, assistance, and guidance to the various Williamson County Courthouse visitors and callers.

Examples Of Work Performed

• Provides customer service to internal and external customers via telephone, email and in person
• Retrieves, sorts, and distributes incoming mail and faxes
• Provides information and directions to all visitors and callers including coordinating assistance for internal and external agencies
• Oversees conference room, historic courtroom, and commissioner courtroom calendars for booking and use
• Enter workorders for repairs and collaborates with county staff on maintenance issues
• Performs light housekeeping and maintains visitor areas and common spaces
• Assist department staff and management with events and other clerical duties as needed
• Attends all meetings and trainings as required
• Performs special duties as assigned
• Rotunda Assignment: Provides coverage at a reception desk to assist visitors and callers; Handles and manages all event calendars for Historic Court House and facilities; Prepares and set up courtroom for weekly Commissioners Court; Schedules all visitor tours, field trips and other visits to the courthouse; Serves as back-up to the switchboard assignment
• Switchboard Assignment: Operates county switchboard and answers phone calls to be routed to appropriate department; Assist with translating calls as needed; Assists and maintains internal and external phone numbers and addresses database; Serves as back-up to the rotunda assignment

Organization Relationships

• Reports directly to Office Administrator
• Direct Reports No

Physical Demands

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying

Environmental Factors

• Work is primarily indoors in an air-conditioned environment

Irregular Hours

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
• May be deemed essential personnel in the event of an emergency

Minimum Qualifications

• High school diploma or GED
• One (1) year of customer service experience
• Knowledge of Microsoft Office Suite and multi-line telephone processes

Supplemental Information

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

Benefits

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short-term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.