Office Manager

Job Description

Job Description

Office Manager – Culligan by Consolidated Water Group

Location : Carrollton, GA

Reports To : Branch General Manager

Employment Type : Full-Time | On-site | Exempt

Join Culligan by Consolidated Water Group (CWG) — a trusted leader in water treatment for over 85 years. We’re looking for a detail-oriented and customer-focused Office Manager to keep our branch running smoothly and efficiently.

As the Office Manager, you’ll play a key role in ensuring seamless office operations by managing administrative functions, supporting financial processes, and delivering exceptional customer service. You’ll also serve as the local expert for the IFS (Integrated Field Service) system, providing guidance, training, and support to ensure the team operates effectively and efficiently.

What You’ll Do

Office & Administrative Leadership

Oversee all front-office operations, ensuring a professional, organized, and customer-friendly environment.

Supervise office and clerical staff — including scheduling, payroll, performance reviews, hiring, and discipline — in accordance with company policy.

Act as “manager-on-duty” as needed to support daily branch operations and ensure smooth coordination across departments.

Support the General Manager by reviewing billing issues, expenditures, and budgetary matters with sound judgment and discretion.

Coordinate with service and delivery teams to resolve scheduling or billing questions promptly.

Customer Experience

Serve as the escalation point for customer concerns, resolving complex service issues with professionalism and empathy.

Handle inbound calls, process orders, follow up on sales leads, and ensure accurate work order management.

Support collections, invoice accuracy, and account reconciliations to maintain high standards of service and accuracy.

Financial Administration

Manage accounts payable and vendor relationships to ensure timely and accurate payments.

Maintain organized and up-to-date financial records for the branch.

Support audits, reporting, and other financial activities as required.

IFS System Expertise

Serve as the branch lead for the IFS ERP system , maintaining data integrity, updates, and best practices.

Provide training and support to office staff to ensure effective system usage.

Partner with regional and corporate teams to implement system improvements and troubleshoot issues.

What You’ll Bring

• Associate or Bachelor’s degree in Accounting, Business, Finance, or a related field, and two (2) years of experience in business office functions; or an equivalent combination of education and experience.
• Three (3) to five (5) years of experience in business office management, finance, or accounting preferred.
• Working knowledge of general accounting, billing, collections, and expense management practices .
• Proven ability to communicate clearly and effectively — even in demanding situations — while maintaining professionalism and a positive, team-oriented attitude.
• Demonstrated experience managing performance, including setting expectations, conducting reviews, and coaching team members.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required; familiarity with IFS ERP or similar systems strongly preferred.

Why You’ll Love Working with Us

Competitive salary with comprehensive benefits , including health, dental, vision, paid time off, and 401(k).

A consistent Monday–Friday schedule with work-life balance in mind.

A collaborative, team-driven environment where your contributions make an immediate impact.

Opportunities for growth and advancement within a respected and growing organization.

About Culligan by Consolidated Water Group

Culligan has been providing cleaner, safer, and better-tasting water for over 85 years. At CWG , we’re proud to carry that legacy forward with a focus on service excellence, integrity, and teamwork across all our branch locations.

Equal Opportunity Employer

Culligan by Consolidated Water Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, marital status, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, age, or any other protected characteristic under applicable law.